Managing seats in HeyReach is more than just assigning spots to team members, it’s about making sure every workspace has exactly what it needs to run smoothly. With proper seat management, you’ll achieve two key benefits:
A clear understanding of how the organisation pool works, helping you save time, money, and frustration.
Visibility into progress across your entire organisation, enabling you to make smarter decisions about upgrading and scaling your business with more seats.
🧠 You must be an admin in your HeyReach organisation to access Workspaces and manage seats.
What is the Organisation Pool of Seats?
In HeyReach, all seats you purchase are stored in a central organisation pool. This pool acts as the main resource hub for your workspaces.
Here’s how it works:
HeyReach Organisation: When you first sign up, you create your HeyReach organisation, the “house” that contains all your future workspaces. The company name you enter during signup becomes your organisation name.
Workspaces: These are like individual “rooms” in the house. Each workspace has its own senders, lead lists, campaigns, and team members.
Organisation Pool: This is the central storage for all the seats you purchase. From here, you can assign seats to any workspace within your organisation. 🎱
Assigned vs. Available Seats
When managing your workspaces, every seat falls into one of two categories: assigned or available. Knowing the difference is key to efficient seat allocation.
Assigned Seats
Assigned seats are seats you’ve allocated to a specific workspace. Once assigned:
They’re reserved exclusively for that workspace.
They may or may not have a LinkedIn sender connected.
Even without a sender, they remain locked to that workspace until manually unassigned.
Think of them like reserved parking spaces, whether they’re in use or not, they’re off-limits to other workspaces.
Available Seats
Available seats are unallocated and stored in your organisation's pool.
They’re ready to be assigned to any workspace at any time.
They provide flexibility to quickly add capacity where needed most.
What to Do When You Have 0 Available Seats
Running out of available seats doesn’t mean your growth stops, you have two options to free up capacity or add more.
1. Reassign Existing Seats
Review all workspaces for assigned seats without LinkedIn senders.
Unassign these seats to return them to the organisation pool.
Reassign them to the workspace that needs them most.
2. Purchase More Seats
Click Buy More in the Workspaces tab, or go to the Billing tab.
For any billing issues, contact our Customer Support team via Live Chat in the app or email [email protected].
Why Effective Seat Management Matters
Consistently reviewing and optimising your seat assignments helps you:
Avoid paying for unused resources.
Keep workspaces running at full capacity.
Spot growth opportunities early and scale strategically.
💡 For step-by-step instructions on assigning and removing seats, click here to access the detailed article written in this topic.