One of the main reasons we built the Workspaces feature was to give you complete control over where your seats go. No delays or waiting.
With just a click, you can set exactly how many seats each workspace can use. 🚀
🧠 You must be an admin in your HeyReach organisation to access Workspaces and manage seats.
The pool of seats is shared between all workspaces. You can limit the number of seats for a specific workspace in the workspace settings.
Workspace seats limit options
No Limit
Connect as many LinkedIn senders as you want, as long as seats are available in your organization’s pool.
Set a Limit
Choose a specific number of seats for the workspace. This determines how many LinkedIn senders can be connected, if seats are available.
If you’d like a clearer understanding of the difference between available and used seats, check out this article. ✅ Additionally, for insights into managing seats at the account level, including downgrading seats, refer to the new section below.
Limiting seats when creating a new workspace
If you’re setting up a brand-new workspace, you can set the seat limit during creation.
See our dedicated article “How to Create a Workspace” for full step-by-step instructions.
Setting or removing seat limit for an existing workspace
Setting seat limit
If the workspace already exists, you can adjust its seat limit at any time from the Workspaces tab.
Here’s how to set a seat limit:
Go to the Workspaces tab.
Click the three dots menu on the specific workspace.
Select Set seats limit.
Enter the number of seats you want to allow.
Click Save to apply the limit.
Removing seat limit
🚨 This action allows you to connect as many LinkedIn senders as you want to any workspace, as long as there are seats available in your organization’s pool.
Here’s how to remove a seat limit:
Go to the Workspaces tab.
Click the three dots menu for the workspace you want to update.
Select Change seat limit.
Toggle off the seat limit option.
Click Save to confirm your changes.
Learn more about seat management
For a full understanding of how the seat management works, including the difference between used and available seats, see our article “From Pool to Workspace: The Smart Way to Manage Seats in HeyReach”.
How to downgrade the number of seats in your HeyReach account
Managing the number of seats in your HeyReach account is a straightforward process. This guide provides step-by-step instructions, explains the implications of downgrading seats, and addresses common questions to help you make informed decisions.
Step-by-step guide to downgrade seats
Follow these steps to reduce the number of seats in your HeyReach account:
Log in to Your HeyReach Account
Open the HeyReach app and log in with your credentials.
Access the Billing Section
Navigate to the bottom-left corner of the dashboard and click on Settings.
Select Billing from the menu.
Select Your Current Plan
In the Billing section, locate your current subscription plan and click on it.
Choose the Downgrade Seat Option
Look for the option labeled Downgrade Seat.
Enter the new number of seats you wish to keep (e.g., reduce from 3 to 2 seats).
Confirm the Changes
Review the changes and confirm your selection. The updated seat count will take effect starting with your next billing cycle.
Video Tutorial
For a visual guide, refer to the instructional video provided by HeyReach: Watch the Video Tutorial
FAQs
What happens to the pricing when I downgrade seats? If you downgrade by one seat, the pricing will change to the regular price per seat, which is $79. The 5% discount for multiple seats will no longer apply.
Can I choose which sender is removed when I downgrade? No. If you simply reduce the seat count, the system removes one sender at random. To ensure a specific sender is removed, deactivate the unwanted sender before the next billing cycle.
Will the unused time be credited toward my remaining subscription? When you deactivate seats, the unused portion can be prorated and applied toward your remaining active seat(s). The billing team may adjust the prorated amount so future charges reflect only the active seat(s).
Can I downgrade to 0 seats? No. HeyReach does not support a 0-seat subscription. If you don’t need any active seats, the alternative is to pause your subscription and reactivate it when you’re ready to use the service again.
What happens to the seat after I request a downgrade? After you request to remove a seat, it remains accessible until your current billing cycle ends. It will then be removed automatically for the next billing period.
Troubleshooting and Support
If you encounter any issues during the downgrade process or have additional questions, please contact HeyReach Support for assistance. For account-level seat management, including downgrading seats, see the detailed guide in the next section.