One of the main reasons we built the Workspaces feature was to give you complete control over where your seats go. No delays or waiting.
With just a click, you can set exactly how many seats each workspace can use. š
š§ You must be an admin in your HeyReach organisation to access Workspaces and manage seats.
The pool of seats is shared between all workspaces. You can limit the number of seats for a specific workspace in the workspace settings.
Workspace seats limit options
No Limit
Connect as many LinkedIn senders as you want, as long as seats are available in your organizationās pool.
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Set a Limit
Choose a specific number of seats for the workspace. This determines how many LinkedIn senders can be connected, if seats are available.
If youād like a clearer understanding of the difference between available and used seats, check out this article. ā Additionally, for insights into managing seats at the account level, including downgrading seats, refer to the new section below.
Limiting seats when creating a new workspace
If youāre setting up a brand-new workspace, you can set the seat limit during creation.
See our dedicated article āHow to Create a Workspaceā for full step-by-step instructions.
Setting or removing seat limit for an existing workspace
Setting seat limit
If the workspace already exists, you can adjust its seat limit at any time from the Workspaces tab.
Hereās how to set a seat limit:
Go to the Workspaces tab.
Click the three dots menu on the specific workspace.
Select Set seats limit.
Enter the number of seats you want to allow.
Click Save to apply the limit.
Removing seat limit
šØ This action allows you to connect as many LinkedIn senders as you want to any workspace, as long as there are seats available in your organizationās pool.
Hereās how to remove a seat limit:
Go to the Workspaces tab.
Click the three dots menu for the workspace you want to update.
Select Change seat limit.
Toggle off the seat limit option.
Click Save to confirm your changes.
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Learn more about seat management
For a full understanding of how the seat management works, including the difference between used and available seats, see our article āFrom Pool to Workspace: The Smart Way to Manage Seats in HeyReachā.
Lowering the number of seats
Managing the number of seats in your HeyReach account is a straightforward process. This guide provides step-by-step instructions, explains the implications of downgrading seats, and addresses common questions to help you make informed decisions.
Step-by-step guide to lower seats on HeyReach
Follow these steps to reduce the number of seats in your HeyReach account:
Log in to your HeyReach account
Open the HeyReach app and log in with your credentials.
Access the billing section
Navigate to the bottom-left corner of the dashboard and click on Settings.
Select Billing from the menu.
Select your current plan
In the Billing section, locate your current subscription plan and click on it.
Choose the downgrade seat option
Look for the option labeled Downgrade Seat.
Enter the new number of seats you wish to keep (e.g., reduce from 3 to 2 seats).
Confirm the changes
Review the changes and confirm your selection. The updated seat count will take effect starting with your next billing cycle.
FAQs
What happens to the pricing when I downgrade seats? The pricing is adjusted on the next billing cycle to reflect the number of seats you have.
Can I choose which sender is removed when I downgrade? No. If you simply reduce the seat count, the system removes one sender at random. To ensure a specific sender is removed, deactivate the unwanted sender before the next billing cycle.
Will the unused time be credited toward my remaining subscription? No, your get to use the seat until the end of your billing cycle. Get in touch with support if you need further assistance.
Can I downgrade to 0 seats? No. HeyReach does not support a 0-seat subscription. If you donāt need any active seats, the alternative is to pause your subscription and reactivate it when youāre ready to use the service again.
What happens to the seat after I request a downgrade? After you request to remove a seat, it remains accessible until your current billing cycle ends. It will then be removed automatically for the next billing period.