Pausing your HeyReach subscription is a flexible option if you need to temporarily stop using the service without fully cancelling your account.
Below, we outline the steps to pause your subscription, the limitations, and what happens during and after the pause period.
đ§ You must be an Admin in your HeyReach Workspace to make any subscription changes. Managers and Members cannot access Billing.
Accessing your Billing settings
All subscription changes are made from the Billing section:
Log in to your HeyReach account.
Click the Settings icon in the bottom-left corner.
Select Billing from the menu.
You should now see a tab that's showing you HeyReach plans where is shown your current plan, and how many seats you've used so far.
â¸ď¸ Steps to pause your subscription
From HeyReach plans tab you can pause your HeyReach subscription directly through the app in two clicks.
Step 1: Click Cancel subscription
You just need to click on Cancel subscription button in the right upper corner of HeyReach plans tab.
Step 2: Specify if you're pausing or canceling subscription
You will be offered the option to pause your subscription instead of fully cancelling it.
3.A . Pause your subscription for up to 2 months
Select the pause option and specify the duration (1 or 2 months).
â ď¸ If you choose to pause subscription, you won't be billed for the specific duration you chose. Subscription will automatically resume after that.
Confirm your choice to finalize the pause.
3. B. Cancel your subscription.
đ How does pausing your HeyReach subscription work?
Duration:
Maximum pause duration: Subscriptions can be paused for a maximum of 2 months. If you require a longer break, cancellation may be a better option to avoid charges.
Indefinite Pauses: HeyReach does not allow indefinite pauses. If you are unsure when you will resume, consider cancelling your subscription instead.
Impact on billing and data:
Billing: No charges will be applied during the pause period. Invoices are voided, and billing resumes automatically after the pause ends unless you cancel beforehand.
Preserving discounts: Pausing your subscription can help preserve any active discounts, whereas cancelling will remove them.
Data Retention: Your account data, including campaigns and lead lists, is preserved during the pause. However, you will not have access to your campaigns or data while the subscription is paused.
Resuming your subscription:
Your subscription will automatically resume on the specified date set during the pause.
If you wish to resume earlier or make changes, submit a request through the app or contact support.
âFrequently Asked Questions
Can I pause my subscription myself?
Yes, you can pause your subscription directly through the app by following the steps outlined above.
Will I lose my data during the pause?
No, your data is preserved during the pause period, but you will not have access to it until the subscription is resumed.
What happens if I donât cancel after the pause?
If you do not cancel your subscription after the pause period, charges will automatically resume unless you cancel the subscription before the pause ends.